Administrator and Data Processing: The controller of your personal data is Arttel (ul. Gajowicka 95/112, 53-421 Wrocław, Poland, EU VAT: PL8992241856, contact: shop@cortteo.com). In accordance with GDPR (Regulation EU 2016/679), we process your contact and delivery details, ordered window configurations, and transaction records (we never store full payment card details) solely to fulfill your order and contract (Art. 6(1)(b)), comply with statutory tax and accounting obligations (Art. 6(1)(c)), and handle customer support or warranty claims (Art. 6(1)(f)). Providing data is voluntary, but necessary to manufacture and deliver your custom blinds.
Data Recipients and Retention: Your data is shared exclusively with verified partners strictly necessary to complete your purchase: courier services (DPD, UPS) for delivery, certified payment operators for transaction processing, and our accounting and IT hosting providers. All data remains within the EEA (or is protected by EU Standard Contractual Clauses). Billing and order records are retained for 5 years as required by tax and warranty law, while customer enquiries are kept for up to 36 months.
Your Rights and Cookies: You have full rights to access, rectify, delete, restrict, or transfer your personal data, as well as the right to object to processing and lodge a complaint with your local EU data protection authority (or Polish UODO) – simply contact us at shop@cortteo.com. Our shop uses strictly necessary technical cookies to operate your shopping cart and secure the checkout; we do not use marketing tracking cookies or automated profiling. You can disable or manage cookies at any time in your web browser settings.