How do I find my roof window size, and is measuring required?
You do not need to measure your window with a tape. Every roof window features a data plate with an exact model and size code placed directly on the frame. Simply check our step-by-step size finder to identify your code and pick the matching blind in just a few clicks.
Is it possible to receive fabric colour samples before ordering?
We do not provide physical fabric swatches. Full colour previews and material textures are available directly on each product page and within our online configurator.
What is the difference between Standard and Trend price groups?
Both groups offer the identical premium build quality and durability. The Standard group includes our core, classic colour palette at the base price, whereas the Trend range features specialised shades and decorative patterns.
Which payment methods do you accept?
You can pay securely using Visa, Mastercard, Maestro, American Express, PayPal, or Apple Pay. Depending on your delivery country, familiar local payment methods and instant bank transfers will also be displayed during checkout.
What are the delivery charges?
We charge a fixed rate of €19 (VAT incl.) per complete order across all EU destinations, regardless of how many blinds you purchase. Parcels are delivered directly to your address via DPD or UPS courier services.
How long will it take for my order to arrive?
Production and dispatch for Roto roof window blinds usually takes 8-10 working days (Monday to Friday, excluding public holidays). The current delivery estimate is always shown directly next to the product price and in your shopping basket.
Can I return or exchange my blind if the colour does not suit my room?
Because all blinds are custom-made to order to your specific window model, they cannot be returned under the standard 14-day statutory withdrawal period. However, your purchase includes a full 2-year manufacturer warranty covering any manufacturing flaws or material defects.
What should I do if my shipment is taking longer than expected?
If your estimated delivery date has passed, please message us through the contact form with your order number, and we will promptly investigate the parcel status with DPD or UPS.
Do you sell individual replacement parts or repair kits?
No, we only supply complete, brand-new blinds ready for installation. We do not stock standalone spare parts or provide repair services.
How can I reach customer support, and do you offer phone assistance?
To assist customers throughout Europe efficiently across various languages, we handle all enquiries via email and our contact form. This allows us to review your window specifications accurately and reply clearly in your language within a few working hours. You can also contact us directly at shop@cortteo.com.
Why have I not received an email confirmation or reply?
Please check your SPAM or junk mail folder, as automated notifications can occasionally be misdirected there. We respond to all customer enquiries within 1 working day.