Shipping and Carriers
We work with trusted courier services (DPD and UPS) to ensure fast and secure delivery across the European Union. Orders are dispatched after payment confirmation. The standard production and delivery time is 8-10 working days (Monday-Friday, excluding public holidays). The exact estimated delivery date is also visible directly on the product page and confirmed in your order confirmation email.
Delivery Costs and Coverage
We offer a flat delivery rate of €19 gross (VAT included) for the entire order, regardless of the number of products you purchase. All prices and options are clearly presented at checkout with no hidden fees.
We deliver to the following EU countries (mainland only – islands are excluded): Austria, Belgium, Bulgaria, Croatia*, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece*, Hungary, Ireland, Italy*, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain*, Sweden.
Shipment Tracking and Delivery Issues
Once your order is shipped, we will send you a tracking number (DPD or UPS) by email so you can track your package every step of the way. If you are not available when delivery is attempted, the courier will leave a notification with details regarding the next delivery attempt or parcel pickup point. Packages are held at the courier depot for up to 7 days before being returned.
Returns and Right of Withdrawal
Custom-made goods (Made to order): All roof window blinds offered in our store are non-prefabricated items manufactured to individual order based on the exact specifications selected in the configurator (including blind model, fabric color, window size code, and guide rail color). Pursuant to Article 16(c) of EU Directive 2011/83/EU on consumer rights, the right of withdrawal from a distance contract (14-day return without giving a reason) does not apply to goods made to consumer specifications or clearly personalized. Therefore, configured orders placed in our store are excluded from returns.
Please note that the exclusion of the 14-day right of withdrawal does not affect your statutory 2-year warranty covering manufacturing or material defects.
Damaged Shipment and Claims
Important: Please always check the external condition of the package with the courier upon delivery. If you notice any visible damage to the parcel, write down a damage protocol with the courier, refuse acceptance of the parcel, take photos of the damage, and notify us immediately at shop@cortteo.com. If your product arrives damaged or has a manufacturing defect, please report it to us at shop@cortteo.com – we will guide you through the procedure and arrange a quick resolution or replacement.